Privacy policy

Last updated: June 2026

Jake's Jewels of the Jungle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jake's Jewels of the Jungle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information (processed securely through third-party providers; we do not store full credit card details) including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Ship live animals and products safely and efficiently
  • Communicate order updates and tracking information
  • Provide customer support
  • Improve our website and services
  • Prevent fraud or unauthorized transactions
  • Send marketing emails (only if you opt in)

Live Animal Orders

Information collected for live animal purchases is used strictly for order fulfillment, shipping coordination, and ensuring compliance with our Live Arrival Guarantee and Shipping Policy.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Understand how visitors use our website
  • Improve site performance and user experience
  • Support advertising and retargeting campaigns (if enabled)

Third-party services such as Shopify, Google Analytics, Meta (Facebook/Instagram), or email marketing platforms may also use cookies to collect usage data.

You can disable cookies through your browser settings, but some features of the site may not function properly.

Third-Party Services

We may share your information with trusted third-party providers only as needed to operate our business, including:

  • Shopify (e-commerce platform)
  • Payment processors (such as Shopify Payments, PayPal, etc.)
  • Shipping carriers (such as FedEx)
  • Analytics providers (such as Google Analytics)
  • Marketing platforms (such as email or social media advertising tools)

These providers are only given the information necessary to perform their services.

Data Sharing

We do not sell, rent, or trade your personal information.

We may share information only when required to:

  • Fulfill your order
  • Comply with legal obligations
  • Enforce our policies
  • Protect our rights or prevent fraud

Data Security

We take reasonable precautions to protect your personal information.

All sensitive data is processed through secure third-party systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request corrections to your information
  • Request deletion of your data (subject to legal and business record requirements)
  • Opt out of marketing communications at any time

To make a request, please contact us using the information below.

Email Marketing

If you opt in, we may send you emails about new animals, product updates, or promotions.

You can unsubscribe at any time using the link in any email or by contacting us directly.

Children’s Privacy

Our website is not intended for individuals under the age of 18 without parental supervision.

We do not knowingly collect personal information from children.

International Users

Our business is operated in the United States. If you access our website from outside the U.S., you consent to your information being transferred and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through our website contact form or business email.

We are committed to handling your information responsibly and transparently.