Shipping policy

Last Updated: June 2026

At Jake’s Jewels of the Jungle, we take the health and safety of our animals seriously. Every live animal order is carefully packed using insulated shipping materials and appropriate temperature-control methods to ensure safe arrival.

Separate Shipping of Live Animals & Dry Goods

Live animals and dry goods are shipped separately. If an order contains both live animals and dry goods, the items will be divided into separate shipments.

Live animal shipments require specialized packaging, handling, and shipping considerations. After a live animal order is placed, I will contact the customer, normally by email, to coordinate and schedule the live-animal shipment separately. This allows us to confirm an appropriate shipping date based on weather, destination conditions, carrier schedules, and other factors that may affect the safe arrival of the animals.

For dry goods, including 3D-printed products, vivarium accessories, and other non-living merchandise, customers will provide their shipping address and select the available shipping option through the website during checkout. Dry goods are processed and shipped separately from live animals according to our standard dry-goods shipping procedures.

Shipping charges apply separately to live-animal and dry-goods shipments. Purchasing dry goods with a live animal order does not combine the shipments or reduce the applicable shipping charges.

Customers will receive separate tracking information for each shipment when applicable.

Live Animal Shipping

Live animals are shipped with a flat rate of $60 per order.

All live animals are shipped using overnight or expedited shipping services depending on weather conditions and destination.

Live animal shipments are sent only Monday through Wednesday to avoid weekend delays. Orders placed later in the week may ship the following week.

We reserve the right to delay shipment if temperatures or weather conditions are considered unsafe for live arrival. The safety of the animals always comes first.

Customers will receive tracking information once their order has shipped.

FedEx Hub Pickup Requirement

All live animal shipments are sent FedEx hub-to-hub and must be picked up from the designated FedEx Ship Center location.

Packages must be picked up within 2 hours of the FedEx Ship Center opening on the day of delivery to remain eligible for our Live Arrival Guarantee.

Failure to meet this pickup requirement may void the Live Arrival Guarantee.

Customers are responsible for ensuring they can reliably pick up their package within this timeframe before placing an order.

Live Arrival Guarantee (LAG)

We proudly offer a Live Arrival Guarantee on eligible live animal orders when all requirements are met.

To qualify for LAG, the following conditions must be met:

  • Shipment must be sent FedEx hub-to-hub for customer pickup.

  • Package must be picked up within 2 hours of the FedEx Ship Center opening on the day of delivery.

  • Ambient temperatures at the destination must generally be between 40°F and 90°F, unless otherwise agreed upon before shipping.

  • Customer must contact us within 2 hours of the FedEx Ship Center opening if there is an issue.

  • Clear photos and/or an unboxing video must be provided showing the animal in its original unopened shipping container within 2 hours of the FedEx Ship Center opening.

Failure to meet any of these requirements may void Live Arrival Guarantee coverage.

DOA (Dead on Arrival)

In the rare event an animal arrives deceased (DOA), claims will be reviewed on a case-by-case basis.

If approved, we may offer one of the following at our discretion:

  • Store credit

  • Replacement animal (when available)

  • Partial or full refund of the animal purchase price

Shipping costs are non-refundable.

Guarantee Limitations

The Live Arrival Guarantee does not cover:

  • Carrier delays or missed connections

  • Packages not picked up within the required window

  • Incorrect shipping information provided by the customer

  • Improper husbandry or care after arrival

  • Stress-related issues following acclimation

  • Weather conditions outside approved shipping ranges

We reserve the right to refuse shipment if weather or transit conditions are considered unsafe.

3D Printed Products & Dry Goods Shipping

3D printed products and dry goods are shipped with a flat rate of $15 per order.

3D printed products, vivarium accessories, and other dry goods are typically processed and shipped within 7–10 business days unless otherwise noted.

Some items are made in small batches and may require additional processing time.

These items are shipped via standard ground shipping unless otherwise selected at checkout.

Shipping Delays

While we do our best to ensure timely delivery, carrier delays caused by weather, holidays, or shipping service disruptions are outside of our control.

Jake’s Jewels of the Jungle is not responsible for delays once a package has been accepted by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.

Contact Us

For any shipping, delivery, or DOA concerns, please contact us immediately through our website contact form or business email.

We are committed to working with our customers to ensure the safest possible arrival of all live animals.